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An instructional design company was asked by their client to partner with the client's user experience vendor.
Both the client and the user experience vendor were hired to assist the rollout of a medical product's instructional material and accompanying app's UI design. The instructional design company had minimal experience working with user experience and product management. The instructional design company wanted the partnership to be aligned in concept and execution.
Goals
Ensure that the instructional content was user validated.
Ready to collaborate with UX designers and researchers on day 1 of the engagement.
Assistance with and reviewing UX research plans and goals.
Solution
The client needed primary education and coaching through the product UX validation phase.
User research basics workshop for the client's instructional design team
User testing workshop for the client's instructional design team
Reviewed testing with the client plan to include instructions, design user questions, and needed user feedback
Results
The client was empowered to partner efficiently with the user experience vendor to deliver the right training materials for the product rollout. They now have learning materials for teaching basic UX research and UX testing to instructional designers.
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